No communication- query closed

On the 16th of August I submitted documents at Jabulani opposite vodacom and was told i would receive an sms within 24 hrs. Weeks later I am told I need an affidavit to reopen the query as the staff member did not do a follow up. Kindly take note, I refuse to be inconvenienced because of a staff member that did not do their job. I need feedback regarding this deceased account before the end of business today. My contact number is ***