RM
Renier M
1 reviews | Active since Jun 2012
23 Feb 2022, 13:29
No Communication, No Service, No care for a client's business
You have the following core values Mercantile Bank SA and they are a division of Capitec Bank Ltd 1. We are Curious, We are Connected, We are Committed - Failed đ 2. We believe in the importance of community and support; - Failed đ 3. We believe in the value of lifelong relationships. - Failed đ 4. We believe they require a dynamic level of service and understanding to help them succeed. - Failed đ Please ask the staff to start showing these values that you so proudly put on your website. I am really disappointed in Mercantile Bank's Services with a banker and zero communication............âšī¸âšī¸
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Replies (3)
Capitec Bank's replyOfficial
23 Feb 2022, 20:35Good day
Thank you for bringing this matter to our attention. We acknowledge receipt thereof. One of our Relationship Managers will contact you directly for a resolution
Kind Regards,
Mercantile Bank a Division of Capitec Bank Limited
Thank you for bringing this matter to our attention. We acknowledge receipt thereof. One of our Relationship Managers will contact you directly for a resolution
Kind Regards,
Mercantile Bank a Division of Capitec Bank Limited
Capitec Bank's reply23 Feb 2022, 20:35
Official
Good day
Thank you for bringing this matter to our attention. We acknowledge receipt thereof. One of our Relationship Managers will contact you directly for a resolution
Kind Regards,
Mercantile Bank a Division of Capitec Bank Limited
Thank you for bringing this matter to our attention. We acknowledge receipt thereof. One of our Relationship Managers will contact you directly for a resolution
Kind Regards,
Mercantile Bank a Division of Capitec Bank Limited
RM
Renier M's updateReviewer Update
28 Feb 2022, 14:04Thank you for the first reply, but it is now the 28th of Feb and still no resolution. Now mercantile blocked my email as well. This is unacceptable. Please escalate a.s.a.p.
RM
Renier M's update28 Feb 2022, 14:04
Reviewer Update
Thank you for the first reply, but it is now the 28th of Feb and still no resolution. Now mercantile blocked my email as well. This is unacceptable. Please escalate a.s.a.p.
RM
Renier M's updateReviewer Update
14 Mar 2022, 10:16Thank you for resolving my issue. It is just sad that I had to go through all this to get the issue resolved. I will give Mercantile another opportunity to prove that they live by their values and provide proper customer care.
RM
Renier M's update14 Mar 2022, 10:16
Reviewer Update
Thank you for resolving my issue. It is just sad that I had to go through all this to get the issue resolved. I will give Mercantile another opportunity to prove that they live by their values and provide proper customer care.