No Communication

On the 9th of January i enquire on how to submit a Funeral Claim. On the 10th i submitted the Funeral Claim. They rep**** back to say that i need to fill in section A. Which i did. This morning when i called they told me that the case is closed because i didnt fill in section A. The consultant told me that she would escalate the issue and that i should also reply on the email to follow up. Which i did..... its almost close of business and i havent heard back yet. I must say Capitec must improve on their communication skills. You cant close a case without informing the client, On what grounds was the case closed? Can i please have feedback..... I have several case numbers: ***8 , ***8, ***9, ***8, ***2.

I had no communication on this one of these case numbers. So i dont know if my claim was approved or decline.......and if it was declined i want a reason as to why