No communication

Item: Capitec Bank
Rating: 1
Author: Michael S

Absolutely useless service. I have been emailing you guys since the beginning of April to find out which bank account you are debiting for the credit card that I have with you, but I have yet to hear from anyone. I see also, that you will only answer comments from people who praise you, and not the people who have problems. Once again, BIG promises of better "customer service", but in reality, you have non.

Helpful (0)

Replies (2)

Michael S's updateReviewer Update

12 May 2023, 17:43

Wish I could post a picture of a conversation I have had with a "customer services" agent who is actually telling me that it is my fault that I have not sms'd them, over and above my emails.

Michael S's update12 May 2023, 17:43

Reviewer Update

Wish I could post a picture of a conversation I have had with a "customer services" agent who is actually telling me that it is my fault that I have not sms'd them, over and above my emails.

Capitec Bank's replyOfficial

12 May 2023, 18:37

Good day Michael

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply12 May 2023, 18:37

Official