sM
shivani M
1 reviews | Active since Jun 2013
30 Mar 2019, 12:28
No communication
After banking with Capitec for over 5 years... Level of service was highly dissapointing
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Replies (2)
Capitec Bank's replyOfficial
01 Apr 2019, 14:50Good day
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nomfefe Wulana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nomfefe Wulana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply01 Apr 2019, 14:50
Official
Good day
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nomfefe Wulana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nomfefe Wulana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
Best regards,
sM
shivani M's updateReviewer Update
03 Apr 2019, 11:11Hi, I spoke to Nomfefe who was very apologetic regarding my problem. Big ups to Charne Ross. Thank you for great and prompt service
sM
shivani M's update03 Apr 2019, 11:11
Reviewer Update
Hi, I spoke to Nomfefe who was very apologetic regarding my problem. Big ups to Charne Ross. Thank you for great and prompt service