No Client Service from Capitec Bank

On the 23 February 2024 My cell phone was hacked and my funds (R22750) ****** from ABSA Bank and transferred to Capitec Bank Account. I contacted Capitec Bank and was ensured that the account has been blocked and all funds was secured. I have send them the police affidavit and case number.Now on the 02 April 2024 i have still not been contacted by Capitec Bank for any feedback or update on my incident number, Incident number is *** and was told by Capitec that some of the funds was now transferred to a different ABSA account, Not mine but some other account. I was ensured that the funds are secure every time that i followed up with the bank. I do not understand that nobody contacts me!!!!