NO CLIENT SERVICE

I have a business account with Capitec and have been experiencing problems with the banking app. as I am on the road and not always able to use the laptop, I rely on the banking app. I have been experiencing problems with the app, as I can not log into the app, I can not reset the digital/remote pin nor passwaord to log in. I have been in contact with their internet banking support, passwords were reset a few times and still can not access the app, which means this inconveniences me when I need to make payments to suppliers and staff. this is totally unacceptable. i have been told by Capitec consultants that there is a problem, yet there is no fix. So how am I suppose to do business? I asked the consultant how do we resolve this and her response was " eish, that's a million dollar question". is this how Capitec trains its staff to respond? to date this has not been resolved and I have no idea when this will be resolved. no one has the courtesy to call with any feedback. This makes me question the client service delivery and is this bank serious about its clients