No cer*****y

I dont know if its the grieve messing with me or Im generally confused. I visited a Capitec branch to request a late bank statement, the lady was kinx to me and told me it would take up to 7 days, I'd recieve an sms when its ready. Till this day I didn't receive any communication about my request.

Again, I visited a different Capitec branch and the gentleman who assisted me was kind, I came to ask for funds to be transfer from the late clients account into mine,and I was told to wait for an sms or money notification. I also asked for the late bank statement and he advised we wait for this query to be resolved first then we can try to request it.

I'd have to request, again.

Absent mindedly I didn't ask how long the process would take and I have been trying to get help with that via email to the deceased query department to no avail.

I've never been so confused and displaced.