cS
calvin S

1 reviews | Active since Oct 2012

28 Sept 2015, 11:10

no ccv numbers

i went to capitec today to activate my card so i can do online shopping.that was all done and i made a cash deposit into my account during that they said the card reader does want to read my card and i need another one.i waited and i saw the lady and she started the process of getting me a new card.all was done and i got my new card and i signed and i left the bank.i get home and want to register for online shopping and i see that my card has no ccv at the back.now i have to drive 40km to capitec and 40km back to my house.thats 160km to get another card in one day.im really upset by this.petrol does not come free.

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Sept 2015, 08:17
Official
Hello calvin0007,

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank