No cash in ATM

Missing funds - On Friday 23 September I used a Capitec ATM at the Mall of Africa to withdraw some cash, however nothing was dispensed and then the machine went out of order with an message that it could not give cash. I reported the issue straight away , however despite assurance that this will be resolved, it has not. Capitec knows that the ATM had an issue, surely it cannot take 7 days to audit one ATM?