NO CARING FOR CUSTOMERS

I have been trying to get Capitec Bank to change my loan debit order from the 23rd of each month to the 25 of each month with no luck. Each month when they i have to phone their call center requesting the same thing over and over and if they don't find money in my account then they start phoning me that i need to make payment.

can this thing be sorted out? On April 26, 2018 I phoned and spoke to Katleho call ref: ********** 5 who then put me through to Cindy in Collection department still nothing was done.

on 22 May 2018, phoned AGAIN and spoke to Mmathabo Malatji (Centralised Collections) ********** then asked that i email her my payslip (3 Months) of which I did, no feedback till this day. My email read as follows:

Good day Mmathabo,

As per our telecom discussion, please move my loan debit order date from the 23rd of each month to the 25th of each month. I have been calling for this info to be changed every month BUT WITH NO LUCK.

Each time my account is debited on the 23rd of each month and there is no money I accrue unnecessary bank charges and you don’t get your money.

CAN THIS PLEASE BE CHANGED NOW…PLEASE.

I can’t be making phone calls for the same thing every month…..HAI NOOO….

Please find the attached payslips for past 3 months.

Hope the above is sufficient,

Regards Lindiwe Lekena **********

And today AGAIN......same thing, I phone and spoke to Ntombi who then put me through to Charlotte, who i explained to that I....GET....PAID....ON.....THE....25th of each month and asked me did i submit my payslip and i said yes (who then explained the process of changing the dates to me, as she has no excess to do so). I then expalined to her that i emailed my payslips to Mmathabo and i have not received any feedback as yet.

Mara bathong.....and then Charlotte tells me that I need to phone back at 15h00 as Mmathabo is out to lunch.....REALLY!

I REGRET THE DAY I TOOK OUT A LOAN WITH CAPITEC.........

WORST EXPERIENCE EVER, THEY DON'T CARE ABOUT THEIR CUSTOMERS..........