Z
Zandile
1 reviews | Active since Jul 2023
12 Mar 2026, 10:20
No card - no communication
Extremely disappointed with the service I’ve received. My bank card has been expired since February 2026. I ordered a replacement through the app and scheduled delivery for Thursday last week, selecting the first time slot (8am–12pm).
The day came and went… and nothing. No delivery, no proper communication, no update.
A bank card is not something small — it’s how people access their own money and manage daily life. Being left without a working card for weeks because of poor service is unacceptable.
Customers deserve reliability and clear communication. Right now, this experience has been beyond frustrating. I really hope this gets resolved soon because this is not the level of service anyone should expect.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
12 Mar 2026, 10:37Hello, you are through to Luvo,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply12 Mar 2026, 10:37
Official
Hello, you are through to Luvo,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's replyOfficial
12 Mar 2026, 10:48Hi Zandile,
Thank you for sharing this with us. We understand how important it is to have access to a working bank card, and we are truly sorry for the frustration and inconvenience this delay has caused you. You expected your card to arrive last Thursday between 08:00 and 12:00, and it is understandable that receiving no delivery or communication has left you disappointed.
We want to help you get this sorted as quickly as possible. To assist you further, please confirm the following so we can check the delivery status and arrange the next steps:
• Your full name
• Your ID number
• The delivery address you selected
• A contact number for updates
Once we have this information, we will follow up with our delivery team and keep you updated until your card is successfully delivered.
Thank you for giving us the chance to fix this. We appreciate your patience and will do our best to make this easier for you.
Capitec Bank's reply12 Mar 2026, 10:48
Official
Hi Zandile,
Thank you for sharing this with us. We understand how important it is to have access to a working bank card, and we are truly sorry for the frustration and inconvenience this delay has caused you. You expected your card to arrive last Thursday between 08:00 and 12:00, and it is understandable that receiving no delivery or communication has left you disappointed.
We want to help you get this sorted as quickly as possible. To assist you further, please confirm the following so we can check the delivery status and arrange the next steps:
• Your full name
• Your ID number
• The delivery address you selected
• A contact number for updates
Once we have this information, we will follow up with our delivery team and keep you updated until your card is successfully delivered.
Thank you for giving us the chance to fix this. We appreciate your patience and will do our best to make this easier for you.