DK
Dolphina K

1 reviews | Active since Jul 2019

29 Mar 2022, 07:36

No call or notification

Capitec decided that there should be a ***** investigation with my account so they froze my whole account. Without even a phone call or notification.

I simply transferred R5000 to another account and now it's been since Saturday that my account has been frozen.

I can't do anything on my bank account, people who needs to pay money into my account, can not. I can not even receive my salary. Who gives Capitec the right to freeze my account and decide what I can and can not do with money!!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply29 Mar 2022, 08:24
Official
Good day Dolphina 

 Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank