WL
Wayne L

1 reviews | Active since May 2021

05 May 2021, 11:41

No call backs!!!

I am giving them the one star as the service doesn't allow for a zero. I am stuck in Ireland with their countries lockdown, lost my bank card and received no help from the bank. Am in a foreign country and my bank has done nothing in the way of helping. Have called them daily 2-6 times a day "Service Recovery Department ", spoken to 2 different so-called managers and nothing. These people are useless and the level of incompetence staggering. Can not even get a call back. When I am finally able get home will definitely be taking my business anywhere else. Totally disgusted with Nokulunga Nqwiliso, 6 weeks and just ignoring me

0
Replies (2)
Capitec Bank
Capitec Bank's reply05 May 2021, 11:44
Official
Good day  Wayne

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
WL
Wayne L's update05 May 2021, 15:32
Reviewer Update
I am in Ireland so the number given will not work. Contactable on +***