NO CALL AS PROMISED

I spoke with a consultant, Thando, via Whatsapp, yesterday, 16.08.2022, who promised that a "MANAGER", in the "COMPLAINTS DEPARTMENT", will be contacting me by 8am today, 17.08.2022. It is 10:11 now & I have not received a call from the "MANAGER" concerned. I find this to be unacceptable service from Capitec. I think I will have to change banks where I will be getting excellent service, not PATHETIC SERVICE!! If you make a promise to a client, you need to keep to that promise. I have lost all faith in Capitec & therefore this post. No response to my e - mails to "CLIENT CARE" call centre or "COMPLAINT MANAGEMENT". This is the worse service ever I have received from Capitec.