no branch can assist me and ***** not avail to as

In 2008 i lost my id and someone went to open a loan account in capitec then only found out when i wanted to open an account in 2009 then i dealt with Liezel Grobbelaar from risk managemen-***** dep to resolve the matter and i was advised it was in 2010 now on the 20/11/2015 i went to capitec in nonqubela branch to open a savings account and i couldn't because it says they mst contact CBS nd they were transffered all over no one could help nd they contacted ***** dep nd they were not available they were they will be inn monday nd i must come back in my own time... Now today i went to Eerste river branch consultant tried to complete the application nd it gave same error nd she contacted the ***** dep nd they said i must send the affidavit my ID.... Which i did in 2009 when i dealt with Liezel nd now when the consultant stating that i've done it all of this 2009 they transfered her to Liezel which she hold on for 22 min for her nd couldn't even get through to her nd no one can assist or even try to help they just transfered.... This means i would never get an account at capitec and no one is willing to assist nd this is not like i've asked for this SOMEBODY STOLE MY ID! Nd...