No body to serve at enquiry counter

Went to Vaal mall branch on Monday afternoon to enquire about an incorrect debit order from my account. Was given a number as per usual practice an was directed to the Enquiry counter, there was nobody in the queue also nobody behind the counter. The lady at reception went to the back to call the person responsible but nobody showed for fifteen minutes, the line got longer and eventually a guy appeared and walked away, he eventually returned and said I'm waiting for the system to start. He then proceeded to call people with deposits and assisted them not minding me standing in the queue for mor than 20 minutes by then. I called the customer care line and they wanted to know if I want them to phone the branch to find out what is going on. I then proceeded to phone the CEO's office spoke to a lady who said that she will get someone to phone the branch. Till this day nobody came back to say why the enquiry counter was unmanned. Surely this is not the kind of service Mr Riaan Stassen had in mind when he started Capitec Bank. Bad on you!