FL
Francois L
1 reviews | Active since Nov 2018
20 May 2023, 15:56
No available funds
A very frustrated Capitec Business client.
I read that a while back Capitec clients had a problem were purchases that was made on a specific card machine was deducted twice. It seems like the same is happening with Capitec Business now. No available funds in my business account since yesterday afternoon and have to pay employees. Seems like a large purchase was submitted twice.
I have been a loyal Capitec client for several years now, but something like this will make me move all my accounts to another bank.
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
20 May 2023, 16:43 Good day Francois
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply20 May 2023, 16:43
Official
Good day Francois
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
FL
Francois L's updateReviewer Update
22 May 2023, 12:36Yeah, thanks for the call thus far (Sarcastic). Been on the phone for more than 15 minutes trying to talk to an agent with no answer. This is a joke, can't access my funds and no response from bank and can't get hold of a agent to talk to.
FL
Francois L's update22 May 2023, 12:36
Reviewer Update
Yeah, thanks for the call thus far (Sarcastic). Been on the phone for more than 15 minutes trying to talk to an agent with no answer. This is a joke, can't access my funds and no response from bank and can't get hold of a agent to talk to.
FL
Francois L's updateReviewer Update
22 May 2023, 13:59Still no answer when calling
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Francois L's update22 May 2023, 13:59
Reviewer Update
Still no answer when calling
Capitec Bank's replyOfficial
24 May 2023, 08:49Hello Francois L
In response your complaint, kindly refer to our telephone conversation held on 24 May 2023 / email correspondence sent to you on 24 May 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec Business Bank
In response your complaint, kindly refer to our telephone conversation held on 24 May 2023 / email correspondence sent to you on 24 May 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec Business Bank
Capitec Bank's reply24 May 2023, 08:49
Official
Hello Francois L
In response your complaint, kindly refer to our telephone conversation held on 24 May 2023 / email correspondence sent to you on 24 May 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec Business Bank
In response your complaint, kindly refer to our telephone conversation held on 24 May 2023 / email correspondence sent to you on 24 May 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec Business Bank