No Auth or permission to do early deductions

Firstly I would like to say that I am extremely disappointed in Capitec Bank and I have only been with you since Nov 2019.

I received an sms that stated that they have deducted my loan instalement.

Firstly I would like to say that I did not give permission to Capitec to deduct my Dec installment on the 16th of Dec 2019. My contract that I signed with you clearly stipulates that the installment is due on the 25th of each month.

I would like to know who gave permission and authorized this early deduction. The payment did go off, but now I am left with R472 in my bank account and I will only get paid on the 23.12.2019.

I did call Capitec and the person I spoke to said that they have reversed the money and the money will be back in my account within an hour, please see to it that this happens.

Also I would like to know who will be paying for all this debit order that are now going off twice in Dec 2019. The non-authorized on of the 16th and then the contract stipulated one of the 25th. And the reversal of the incorrect one as well.

It has been 6 hours since the person that i phoned said that the debit order will be reversed. The money is still not showing.

Kind regards