No attempt to assist in return of money .

On june 25 , i was a victim of card skimming at the atm , as soon as the money was withdrawn *******ly from my account i had then blocked my card on the app , the next morning i went in to capitec bank for assistance , i was not assisted but only given a new card ? I then proceeded to lay a complaint and was then contacted by the head office , up to date no feedback has been provided almost 2 months later , no one has contacted me to log a formal investigation as to how i should go about to get my money back . I am really disappointed at the POOR AND UNHELPFULNESS of this bank . Had i been with a other bank i would have been refunded , this is ridiculous .