No Assistances and Help on a Credit and Collections Matter

Can l please relay my extreme displeasure at the lack of assistance and help l have received from Capitec. It is almost as if my query and request for assistance has been treated with disdain and no form of urgency. I have spent a combined 2hrs on telephone call with Capitec being tossed to and fro until I realised calls will not assist so I decided to do a direct in-branch visit. I made 4 branch visits 2 at Woodland Mall Pretoria and 2 at Parkview Mall Pretoria. My last visit which happened 30min ago at Parkview Mall left me with no choice but to come to the conclusion that I will not be assisted and that by credit record and customer status will be threatened. I literally had branch consultants put up their hands and stare at me powerless and say we can’t help you! and I had a consultant on the phone from Capitec collections Dept tell me they would call me whenever next week. All I was told is that my matter has been escalated. Do not believe the hype of customer surveys and Capitec being top in terms of service. I have been treated like l don't exists. Wen I'm done with Capitec l will close this Acc