No assistance to Client after numerous emails and ways of trying to resolve a matter

My boss (Elandre Olivier) is currently overseas, and his account was blocked due to suspicious transactions. He is using a new overseas number, and his OTP is going to his old number. He tried numerous ways of emailing to resolve the matter and even had a family member visit a Capitec Branch in South Africa. He was promised by the branch that they will assist with unblocking his account and changing his contact details, but nothing ever happened. He is still blocked from his account and gets no response from Capitec. I called Capitec today to try and get a way for him to resolve the matter and was given steps to take via whatss app. The steps they give you take is still not correct! I am utterly disappointed and as a Capitec Client myself this has been a serious eye opener!