No assistance, sent from department to department, rejecting international income,

Capitec rejecting my incoming International payments. I have been trying to get assistance for a week went into a branch in Kempton, Emailed, Whatsapped and phoned just to be transferred from department to department for hours and no resolution. This is a big disappointment as I always used to tell people how great Capitec is and now I cannot get my payment for my small side business while I have already spent money to deliver my products. I need to get my payment in Dollars and Capitec is of no help and keeps rejecting payment and sending me from department to department with no help. Very frustrating. I am now at a point where I will be forced to open a Nedbank account to get my money paid to me and get Better service.