CF
Carmen F
1 reviews | Active since Aug 2017
22 Oct 2019, 15:41
No assistance provided from customer care
Good day
I took out a funeral plan out on Saturday but i no longer want it i have been requesting since Monday to cancel the funeral plan and still i have received not feedback from the guys that deals with the funeral cover and customer care. Please can this be cancelled i dont want any debit order going off.
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Replies (3)
Capitec Bank's replyOfficial
23 Oct 2019, 08:09I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply23 Oct 2019, 08:09
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
CF
Carmen F's updateReviewer Update
23 Oct 2019, 10:31Please can this be cancelled today as i have a debit order loaded for the 25th and i dont want the debit order to go off
CF
Carmen F's update23 Oct 2019, 10:31
Reviewer Update
Please can this be cancelled today as i have a debit order loaded for the 25th and i dont want the debit order to go off
CF
Carmen F's updateReviewer Update
24 Oct 2019, 10:10The debit order is collecting tomorrow i will be going to a capitec branch to reverse it and Capitec will refund me on my reversal charge as i did this on monday already within my cooling off period.
CF
Carmen F's update24 Oct 2019, 10:10
Reviewer Update
The debit order is collecting tomorrow i will be going to a capitec branch to reverse it and Capitec will refund me on my reversal charge as i did this on monday already within my cooling off period.