No assistance on unauthorised transactions

No assistance with unauthorized transaction If an amount is going off on the bank account they just tell you to call the service providers and then if they don't respond then they will see what they can do So meaning if you loose all you money to a transaction that you dispute they do not do anything you must sort it out they don't even refund the amount from them even if it shows pending on your side to meaning anyone can create a debit order and take the money and they will not assist to refund or reverse the transaction you must sort out the. What is the role of the bank and the people working there what do they do for work if they can't assist with a concern or loss not even an investigation