No assistance on *****ulent activities

We detected falsified invoices with **** banking details at one of my clients, I have been on the phone with capitec business and personal ***** departments for nearly 40minutes now, trying to report the ****mers banking account, but either capitec says they cannot assist until a *****ulent payment has been made or they try and transfer me to another ***** reporting department to which the call keeps dropping. So really getting the impression if I was a ****mer , that capitec is the best place to open a bank account as they dont seem to care much for *****ulent accounts hosted under their banking service.