No assistance is offered when requested.

I had two accounts that were handed over, a Credit Card and an Access facility. Both were paid up and the paid up letter were sent to the relevant department. The credit card one is cleared but the access facility is still shows as if I am still owing. For the past five weeks I have been trying to get this issue resolved but every time I call I'm being told that the matter have been escalated, but when I ask if I can talk to the person whom they escalated the matter to I get told that I can't. This place is full of people who have no idea of what they are doing,