No Assistance From Lazy Clerks

Today I was standing in a very long que to get assistance from your consultants. When it was my turn I explained that I had a debit that I wanted reversed. I wasn't even really allowed to enter the bank completely. I was told the debit cannot be reversed as I entered into an agreement with the creditor. I explained that this was cancelled last year already. And I was turned away. This is shocking behavior from your clerks. Its my money that was taken and you were not prepared to assist me.