No assistance from Capitec

***** was conducted on my SARS credit and paid into a Capitec account. I am trying to obtain a confirmation from Capitec that I NEVER banked with them. After several attempts I was told that they do not supply letters to confirm that I do not bank with them. What a joke! How do I claim my money back if Capitec does not want to help me? Absolutely poor service and total lack of understanding by the so-called client help desk.