No assistance from bank for months

I actually dont want to award any stars to capitec. My daughter works abroad and we went to capiitec to open a savings account for her and she gave me signing powers on her account and I also received a debit card for her savings account. About 4 months ago I lost a capitec card in front of the bank and phonec Capitec immediately to stop the card. Due to the fact that I was not sure if I lost the card with my initials on or her card I phoned capitec to immediately place a hold on the cards. Since then Im struggling for months to get capitec to help me. The manager at Capitec Virginia Branch told me that dur to the fact that the cards were blocked I cannot get a new card and also due to the fact that my daughter is abroad. Capitec had to do a credit check with her on scype but after various appointments my daughter arranged with capitec she was not assisted. The consultants does not keep witj the times of the sppointment. One consultant phoned my daughter when she was at work during a meeting and she could not take the call. She then arranged by e-mail for a new appointment but was not successful. All she wants is for the bank to give her a statement every few months. I slso went to capitec about 6 times to sort this out. I have signing powers and I dont understand why capitec cant assist one of us with statements. It seems that capitec is not ecquiped to assist clients thats works abroad. If this is the case they should not take in any new clients who work abroad. I here in South Africa and her mother. Why cant the do a security check on me to enable me to withdraw statements for her. It is not acceptable for a bank to say sorry we cant assist you. Please get someone to assist us urgently. If we do not get the nevessary assistsnce we will have tp take it further. Regards Monica du Plessis Virginia