No assistance for Money retrieval

I’ve noticed in my account that there’s an unusual transaction with reference Bolt, then I went to Capitec at Walmer Park branch number 4080 and I was assisted by Lihle so we’ve noticed that these transactions started from 05/11/2020 to 15/11/2020 amounting to R840. She called Capitec call centre agents (call ***) but the agent told her that they are going to charge me R150 per transaction that went to this Bolt and I told her it’s ridiculous coz the transactions are 20X150 it’s a total of R3000 then I ask for a manager she came then Chantelle (branch manager) she told me that she’s gonna get back to me after three days the date was 19/11/2020 and she never came back with feedback. So I would like this complaint to be escalated coz Capitec isn’t giving me any solutions to retrieve back my money.