No Assistance, Disgusted by service

<p>Good Morning</p> <p> </p> <p>My bank account was blocked 127 ********** , which I fully understand.</p> <p> </p> <p>I have a loan with you guys which I need a settlement letter for so that I can pay it off</p> <p> </p> <p>I went into the wonderpark branch 3 times and I was assisted by Puseletso. I spent hours there and next thing am told they want proof of residence so that they can open a new account for so that I can get settlement letter????</p> <p> </p> <p>I doesn’t make sense because an amount of R460 is deducted every month and no one has record of it??? in Addition to that I have been paying it off for years and I think you guys owe me money!!!! And the amount the was in the saving account can I also get it back??</p> <p> </p> <p>I am not going back to any branch again, I know you guys are going to say you need my finger print but I can’t go there for nothing again!!! I need this sorted out ASAP.!!!!!!</p>