No assistance at all

I was ****med by my builder who is also a Capitec client. I went to report for them to atleast reverse partial of the money paid over. I was sent from post to ...... With no luck. 2 days later was told they cannot assist I should open a case! At least Tiana tried her best but ***** dept wanted a case number all this than until the guy empties his account than what! I'm soooooooo disappointed