NO ASSISTANCE AT ALL

06 November 2024 two transactions were processed on my account/card. I am not in the country and I tried to get assistance via the Whatsapp number since around 12hOO until now 16h55 with no help. The agents on the line take very long to respond and when they do respond they seem clueless on what to do. I keep on getting different agents that requires me to start explaining over and over again. I am feeling really really frustrated as money is pending to be prosessed on my account and I have been trying to dispute this transactions almost the whole day. My mom who is in SA called Capitec to get some assistance which was basically pointless. The first agent she spoke to kept her on hold for over 20 minutes. The second agent ( Siselelwa) suggested that I send an email to client care " Maybe" I'll get assisted. How can a bank dealing with people's money have such zero care or urgency when clients need it??