No assistance and protection of clients money

I raised an issue of some people deducting money from my credit card on the 16 November 2020,I was promised that if a card is closed and changed then those people can't go into my credit card again...I'm still waiting for a respond from Capitec Bank respond but today this morning another money went out.I was charged for a new card,and now my money went out once more when still waiting for a respond from the bank...I loved this bank but now I have to really reconsider and close my account....