IT
ISABELLA T
1 reviews | Active since May 2011
06 Feb 2019, 14:13
NO ASSISTANCE and NO RESPONSE
I am very dissapointed with Capitec!! I called their customer services and also sent an e-mail. Until now, there were no reply on my e-mail. I have had money paid into my account on the morning 5 February 2019 and the money is still NOT available. They can not assist me to clear the money. How is this possible. Im honestly thinking of changing back to my previous banker as they ALWAYS immediately assisted me in clearing payments. NO RESONSE at all!!
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Replies (2)
Capitec Bank's replyOfficial
07 Feb 2019, 11:41Please accept my sincere apology for the frustration you experienced as result of this incident.
Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply07 Feb 2019, 11:41
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
11 Feb 2019, 16:22Good day Ms Terblanche
As discussed via the telephone, I trust that your issue was dealt with.
Wendy MbelekaneComplaint ManagementCapitec Bank
As discussed via the telephone, I trust that your issue was dealt with.
Wendy MbelekaneComplaint ManagementCapitec Bank
Capitec Bank's reply11 Feb 2019, 16:22
Official
Good day Ms Terblanche
As discussed via the telephone, I trust that your issue was dealt with.
Wendy MbelekaneComplaint ManagementCapitec Bank
As discussed via the telephone, I trust that your issue was dealt with.
Wendy MbelekaneComplaint ManagementCapitec Bank