No assistance

I have been on hold for 30min waiting for a consultant to assist and that includes being transferred from three totally different divisions (ref no: ***0), until I decided to hang up because clearly I was wasting my time and airtime.<br> <br> During the week I sent a mail to Sergio in Stellenbosch for assistance in rescheduling a loan but did not get a response. and then I went to the website and sent my inquiry of which there was no response as well.<br> <br> i am avoiding to go the branch because I haven't been getting the help I need.<br> <br> Please attend to this matter.