No arrangement for debit order reversal because they do not work weekends.

Capitec bank requires that we contact in advance to arrange for a debit order to not be deducted. Because I am currently unemployed, I called on Saturday, as soon as I was informed about the payment from an ABSA account into my account, in order to make the necessary arrangements, so that my account is not debited. I spoke to a consultant who informed me that only the collections department can assist me with the arrangement but they do not work over weekends. So Capitec, please tell me how do you have these policies but we are not able to enforce them??? I had to go through great trouble to save the funds to fix my car. Without transport, it is almost impossible to find a job. Without a job I am unable to pay my debt, because I am unable to pay my debt at the moment my account is debited even before the funds reflect, because my account was debited I do not have the sufficient funds to fix my car, because I cannot fix my car I cannot get a job, because I cannot get a job I cannot pay you......and so the circle continues. I spent most of the day on the phone with Capitec and FNB (FNB deducted my account), either holding to speak to someone or being transferred from one consultant to the other (let's not forget the 10 times the line was dropped and I had to start the whole menu selection over again). I was advised to call the Attorneys office, just to be told that I need to contact FNB. Let me not get started with their service....After spending hours on the phone holding or waiting to be transferred because I end up in the wrong department every time, I am left with almost R200 out of pocket for my airtime and have not even spoken to ANYONE who was able to assist me. It is very devastating when you have saved for over a year to fix your car and just when you think that everything is about to get better, you find out that you will have to save another couple of months. Please Capitec, I did my part, I did what was expected of me and I have been very patient and friendly all those hours on the phone today, please help me to get this debit order reversed.