No answers

Capitec has just randomly decided to debit my account without any communication or my permission. I am now left with an unpaid debit order fee for a debit order that was incorrect to begin with. I called customer care only to be told my account is in arrears and i should call colections. Collections admits my account is up to date yet no1 can explain the debit order attempt or who must be responsible for the fees involved. I have spoken to several people and not a single person can assist me. I extremely annoyed as this has now made my cheque account overdrawn. Soo disgusting that they feel they can do what they want. Never ever get involved with this bank. They do not respect your agreement at all. I am fuming at the lack of service or answers. One lady even imp**** that because it doesnt appear on her system that it didnt happen...the nerve!!!!!