No answer back

On 26 of October 2022 I sent my clearance certificate to capitec stating that I'm no longer under debt review and everything is payed off. And noticed till today my credit score on the capitec app is still in the red but everywhere els I'm on a very good low risk status. Oky so Monday I did ask about got a reply after posting on hellopeter only, they made contact and I did resent the 19 form certificate letter again for them and did ask them how long it will take before it's fixed till today I have not got any answers yet I'm sending the same email to them everyday. I don't like complaining on hellopeter but if this is the only way of getting an answer then this is the way to go

No please I want to know how long before that's sorted out. I can't do anything because of the status of capitec