WR
Willem R
1 reviews | Active since Jul 2012
28 Apr 2015, 10:23
No answer after 30 mins - AGAIN!!
I have been happy with Capitec for over 5 years but this may be the issue that drives me away. <br> <br> I have currently been on hold for over 30 minutes waiting for someone at international payments to pick up the phone. And its not a fluke as the exact same thing happened last month!!<br> <br> Seriously sort it out. One broken department can sink a ship.
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Capitec Bank's replyOfficial
28 Apr 2015, 16:00Hello willemvanriet,
I regret to learn of the negative expaerience that you encountered relating to our Forex department.
As per our telephonic conversation, I have liaised with our Forex department for you to confirm the transfer and will provide you with feedback on the matter as soon as possible.
I apologise for any inconvenience caused.
Zonke Sobekwa
Complaint Managament Officer
I regret to learn of the negative expaerience that you encountered relating to our Forex department.
As per our telephonic conversation, I have liaised with our Forex department for you to confirm the transfer and will provide you with feedback on the matter as soon as possible.
I apologise for any inconvenience caused.
Zonke Sobekwa
Complaint Managament Officer
Capitec Bank's reply28 Apr 2015, 16:00
Official
Hello willemvanriet,
I regret to learn of the negative expaerience that you encountered relating to our Forex department.
As per our telephonic conversation, I have liaised with our Forex department for you to confirm the transfer and will provide you with feedback on the matter as soon as possible.
I apologise for any inconvenience caused.
Zonke Sobekwa
Complaint Managament Officer
I regret to learn of the negative expaerience that you encountered relating to our Forex department.
As per our telephonic conversation, I have liaised with our Forex department for you to confirm the transfer and will provide you with feedback on the matter as soon as possible.
I apologise for any inconvenience caused.
Zonke Sobekwa
Complaint Managament Officer