LR
Lehlohonolo R

1 reviews | Active since Mar 2013

24 Nov 2017, 12:19

No Airtime, yet they keep the money

I tried 3 times to buy MTN airtime from Capitec cellphone banking. 3 times they kept my R15. 00, and 3 times I did not get the airtime. Yet they kept my R45.00, they say I must wait until the following day. Yet I was buying the airtime because I need it now! if you cant deliver why keep the money?

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Nov 2017, 15:04
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank