No action From Capitec with bank *****

On the night of 28 July various amount of my money was deducted from my account adding up to over R 8000. I stopped my card the moment I woke up on the Friday. I went to the bank on Friday and the I logged the ***** case. We managed to see that all the amounts gone was drawn in Spain, which could not be possible as I had my card with me.

Capitec did investigate the case and came back to me to tell me they are not going to do anything about it, they are closing the case. It turns out my card cloned and the was used somehow in in Spain. My problem is that I am with a bank to protect me from people *****ing money out of my account. I have not had anybody visiting me recently and I didn’t give my card to anybody. I have never been to Spain. I still have my card with me. I didn’t make any online purchases.

NOWFOR THE WORST THE SAME THING HAPPENED LAST NIGHT 30 AUGUST. I HAVE STOPPED MY CARD AND IS GOING TO THE BANK FOR A NEW CARD AND TO LAUNCH THE INVESTIGATION. DOES THIS MEAN THAT CAPITEC HAS NO CONTROL AND I HAVE TO LOSE MONEY ON A MONTHLY BASIS AND THEY ARE GOING TO REFUSE TO REFUND ME.

WHAT CAN I DO