No accountability

I spoke to a very abrupt girl over your customer service department called Nthabiseng with a very important query, after not being able to prove me and my query wrong which was so determined to prove wrong, she placed me on on hold for 7 minutes looking at my account and she kept mention that you guys have the worst systems ever and she was having issues accessing my account from that point! I have never been placed on hold for 7 minutes without knowing what is going on the other hand. It makes sense now where you guys are subtracting from, to bring us the most cheapest prices (cheap being the operative word) and that is from your system upgrades and training in customer service. I need to be called back preferably by a manager of the manager of the person reading and attending to this post because I am my most escalated point about my account plus being on hold for 7 minutes.