No accountability

I opened an account with this bank the previous week. When I get home I notice I can't login to Internet banking it can't recognise my account number. I go to the branch to try rectify that, I'm told I have to pay 100 and something to have access to Internet banking as it was supposed to be activated when I opened the account. The consultant says she can't speak for the consultant who was assisting me and should of done that. What terrible service! Lack of accountability, I opened my account at that very branch at Tsakane mall.