1 reviews | Active since Jun 2016
No access to my OWN money
<p>Requested to increase my dialy limit and now I have Zero limit and they can't fix it... ****ed to the core </p>
The reason all manager jeanette wouldn't speak to me cos there is procedures to be followed, yet I'm stuck without money bios of their error... what a fabulous bank this is... NOT!!!!!!
The reason all manager jeanette wouldn't speak to me cos there is procedures to be followed, yet I'm stuck without money bios of their error... what a fabulous bank this is... NOT!!!!!!
Now I'm talking every cent I have with you out... nd this turns out to b another mission....
Now I'm talking every cent I have with you out... nd this turns out to b another mission....
This matter is being attended to by Adwena Williams. Feedback will be provided shortly.
Complaint Management
Capitec Bank
This matter is being attended to by Adwena Williams. Feedback will be provided shortly.
Complaint Management
Capitec Bank
Hi Tamara
With reference to our telephone discussion on 6th July 2015, I am glad that I was able to assist you.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
I have referred your complaint for our Card issuing team to supply you me comprehensive feedback on yours concerns. They have responded saying that there was a limit issue and as a result affected your previous card which was replaced with no cost to you. Our IT team worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Tamara
With reference to our telephone discussion on 6th July 2015, I am glad that I was able to assist you.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
I have referred your complaint for our Card issuing team to supply you me comprehensive feedback on yours concerns. They have responded saying that there was a limit issue and as a result affected your previous card which was replaced with no cost to you. Our IT team worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank