1 reviews | Active since May 2016
No access to my own money!!!!!!!!!!!!
<p>For the second time in a couple of months i looked like a complete idiot in front of people.this morning yet again i tried to pay for fuel and a couple of things from the shop when my card was declined.the shop has a ATM and i then went to draw money as there are more than enough money in my account and it was declined also.i have allready put fuel in and have to wait at the garage until Capitec is online again.no one at the do called Client call centre could give me a time frame that i have to sit and wait to access my own money.i get paid by the hour at work and Capitec made sure that yet again i am losing money!!!!</p> <p>I am planning as this is the second time with empty promises and misleading assurances that this will never happen again to Take this matter up with the Ombud and court if i have to to recover some money lost due to me not being able to pay for fuel and thus getting myself to wor****!!!!!</p>
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
David Morris will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
David Morris will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
