1 reviews | Active since Mar 2016
No Access to my account
I am usually pleased with Capitec. Great service. Great bank. Today, however, Capitec has disappointed me. I went to the store to pick up a few things and I used my capitec card as I always do. It said it declined and I was informed the connectivity to access my account is offline. CAPITEC sent me the following message: "Capitec: We are experiencing intermittent connectivity problems, which may affect all Card, ATM, App, USSD and Branch transactions. We apologise for any inconvenience. Info ********** 043". This is really frustrating as i cannot access any cash. But a debit order came off my account a few minutes ago. So not understanding what is going on?
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Ms Martin
As per our telephone conversation, please accept once again my sincere apology for the inconvenienced caused. I trust that your issue is now resolved.
Kind regards
Nondi Tsholoba
Complaint Management
Capitec Bank
Good day Ms Martin
As per our telephone conversation, please accept once again my sincere apology for the inconvenienced caused. I trust that your issue is now resolved.
Kind regards
Nondi Tsholoba
Complaint Management
Capitec Bank