No access to funds and security concerns -Banking App activation not working while abroad.

I am currently traveling abroad and my Capitec banking application has stopped working. This poses two problems: I cannot access my funds and I have no feedback regarding whether my money is safe. I am in a difficult situation, as one can imagine, I need to access my bank accounts. In order to access my accounts online I need access to my Capitec Banking App - this is for both Online Banking and application based banking. For some reason my Capitec App thinks that I have changed phones (which I have not) and needs me to validate my “new” phone. (To be clear, my phone is the same as it has always been and so has my number and SIM card).

The problem with the activation process is where the activation SMS cannot be sent when abroad. I’ve attempted numerous approaches to get the activation SMS to work but had no luck. Other people have experienced and complained on public platforms about the exact same problem (please see the links below). This seems to be a recurring problem that probably should be dealt with.

The other concern regards the security of my bank accounts as I am not sure what made the Banking Application consider my existing phone and a “new” phone. As such I cannot verify if any ***** may have occurred. Kindly consider the need I have for quick intervention due to need for access and peace of mind regarding security concerns.

Please note that I tried calling ClientCare but it did not work out. I request that you kindly get hold of me to resolve this issue as soon as possible (I can’t wait for 5 working days). Considering that I am abroad, perhaps Skype is the best means of contact.

https://www.hellopeter.com/capitec-bank/reviews/activating-capitec-bank-app-abroad-*** https://www.hellopeter.com/capitec-bank/reviews/online-and-banking-app-*** https://www.hellopeter.com/capitec-bank/reviews/cellphone-banking-app-729fbe43947db482e19e6199c7253e9b0e800d46-***