No access to account for Months

I you value having access to your account, do not get a Capitec Bank account. It has been months and I still do not have access to the Capitec banking app. All of a sudden it just started saying something about my phone being rooted (which it is not) and did not allow me access to my account. I tried re-installing the app and now it just says "Activating... Do not close the app", counts down from 5 minutes and gives a Retry button which does not do anything either. My phone is switched on, has internet connection, has GSM signal... and all the other suggestions they give you. I have even mailed the CEO office a month ago and apparently they tried phoning me. I asked them to phone me again and did not hear anything further from Capitec. Have I mentioned this has been going on for MONTHS?